Consumer guide · Kraków
How not to get scammed at a currency exchange
Five simple rules. They take thirty seconds and work at any exchange office — including ours.
01
Look for both columns: buy AND sell
An honest exchange displays two rates for each currency — the rate they buy at and the rate they sell at. If the board shows only one spectacular number, it usually applies to the opposite direction of the one you need.
02
Read currency codes, not symbols
A classic trick: a great-looking rate displayed next to a € or $ symbol — but the rate is actually for a different, rarely traded currency. Look for the three-letter codes: EUR, USD, GBP. If the board doesn't show codes, be careful.
03
Ask for the exact amount before you hand over cash
Say: "How many złoty will I receive for 100 euro?" and wait for a specific number. As long as the money is in your hand, you can simply walk away — no rate is binding until you exchange.
04
Count your money at the counter and take the receipt
Every registered exchange office in Poland must issue a proof of transaction. Count what you receive before you step away — and keep the receipt. It's your evidence if anything is wrong.
05
Check reviews before you queue
Thirty seconds on Google Maps tells you more than any board. Recent reviews from other travellers are the fastest scam detector there is.
Already been scammed?
See what to do, step by step